If your order has not been executed:

  • Check the price of the order that you have placed in Open order page and verify whether it has matched with counter-party (bid/ask) price and volume or not.
  • If you want your order to be executed quickly, try cancelling the order and placed a new order with a more competitive price.
  • If you are unable to cancel the order or the coins have not credited even after the order is executed:
    - Create a ticket.
    - Attached the screen shot of the error encountered and the open order page.