User: The exchange I am sending to CBANX from shows that my transaction completed, why haven’t I received anything on CBANX?

A withdrawal marked as “completed” or “success” on an exchange does not mean that the transaction has fully processed  it simply means that the transaction was successfully posted to the blockchain. 

Once a transaction is on the blockchain, it will still take a variable amount of time to confirm and post to the destination exchange. Different blockchains requires different amounts of “confirmations” before a transaction is verified.

It is not uncommon for a blockchain to be congested with many transactions causing unexpected/unusual delays in processing your transaction. You may use the transaction ID (TxID) to follow the status on the blockchain. If your transaction shows “unconfirmed” on its blockchain, this is beyond our control. You must wait for the transaction to be processed. Once it is included in the blockchain, it will begin to produce confirmations. For Bitcoin and Bitcoin-based projects, your transaction should arrive on CBANX by 2 confirmations. 

If you have sent to CBANX from another exchange but not received a TxID, please contact customer service for that exchange. 

Note: If the transaction is confirmed by Blockchain but has not been credited to your CBANX account, please contact support.